Privacy Policy

TelKnight values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data, particularly in compliance with 10DLC messaging regulations.

Information We Collect

We collect the following types of information when you use our services:

• Business & Contact Information: Name, phone number, email, company name, and EIN for 10DLC registration.
• Messaging Data: Message content, recipient numbers, timestamps (to comply with carrier regulations).
• Payment & Billing Information: Necessary for transactions and service fees.
• Website Analytics: IP addresses, cookies, and browsing behavior (for service improvements).

How We Use Your Information

Your information is used to:

Register businesses and campaigns for 10DLC compliance.

Facilitate and deliver SMS/MMS messages on behalf of customers.

Prevent fraud, spam, and unauthorized use of our services.

Process payments and maintain service records.

Sharing of Information

We do not sell your data. However, we may share it with:

The Campaign Registry (TCR) and mobile carriers for 10DLC compliance.

Third-party payment processors for billing purposes.

Regulatory authorities when required by law.

Third-party vendors and service providers as necessary to fulfill our contractual obligations.

Data Security

We implement industry-standard encryption and access controls to protect your data. However, we cannot guarantee complete security due to the nature of online services.

Customer Responsibility for Compliance-Related Fees

Customers are responsible for ensuring that their use of TelKnight’s services complies with 10DLC regulations and carrier policies.

If a customer’s actions result in fines, penalties, or additional compliance-related fees imposed by carriers, regulatory agencies, or compliance organizations, the customer is solely responsible for covering these costs.

TelKnight reserves the right to bill customers directly for any such fees and may suspend services if outstanding fines are unpaid.

Your Rights & Choices

You can review, update, or request deletion of your data by contacting us.

You may opt out of non-essential communications (regulatory messages cannot be opted out of).

Retention of Data

We retain business and messaging data for compliance and legal purposes for a period required by carriers and regulators.

Changes to This Privacy Policy

We may update this policy as needed. Continued use of our services means you accept the revised policy.

For any questions, please contact us at [email protected].